Terms and Conditions

User agreement between the User (User, you) and STC (Student Travel Centre ltd & STC Business. Please read these terms and conditions of use (Terms and Conditions) before using our website (Site) and making any booking.

You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.
All correspondence regarding customer service or your booking should be sent to Customer Services, STC, 24 Rupert Street London, W1D 6DQ, United Kingdom or emailed to cs@student-travel-centre.com.
When you buy an ATOL protected flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Student’s ATOL number5824. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
Contents of these Terms and Conditions:
1. Your Contract
2. Delivery of Your Booking
3. Cancellations or Modifications by you to your Booking
4. Terms and Conditions relating exclusively to Flight + Hotel Packages
5. Payment
6. Passport, Visas and Health Requirements
7. Other Generally Applicable Terms
1. YOUR CONTRACT

A 'booking' means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by STC(STUDENT TRAVEL CENTRE LTD) when we have received full payment from you and sent a confirmation email . All travel products and services featured on the Site are subject to availability.
 
Flights
In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-changeable and non-refundable. To see these fare specific rules, click on the 'View Fare Rules' section of the Delivery and Payment page of the booking process. Flights must be used in the order set out in your itinerary - e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket AND ALWAYS CALL 02074341306 AND ASK ALL THE QUESTIONS YOU NEED.

Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While STC , as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests.
STC is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are traveling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
2. DELIVERY OF YOUR BOOKING
The following applies to all products or services booked via our Site:
E-tickets
In compliance with the IATA regulations all tickets are E tickets , except some charter carriers.
Ticket Delivery
STC rely on the information that you provide as being accurate and therefore cannot be held responsible if you do not receive your E Ticket confirmation due to an incorrect address given to us or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
Please note that all at STC is electronically delivered . Also, if you have any special delivery requirements then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your  e tickets confirmation.
If you do not receive your  e tickets ..

General
As part of the booking process for flight tickets you are given the option to enter the details of any relevant frequent flyer loyalty program of which you are a member. Please note that any such frequent flyer loyalty program is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.
In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), STC does not guarantee any such requests but will pass these requests on to the Travel Supplier. It is your responsibility to confirm with the Travel Supplier whether such special requests can be fulfilled.
1. BOOKING PROCEDURE
Bookings are Non Refundable/Non Transferable/100% cancellation charges apply.
Once we have accepted your booking by confirmation to you either orally, electronically or in writing, a contract comes into existence between us incorporating these conditions. Please note that all bookings are non-refundable, non transferable, non changeable and 100% cancellation charges apply, unless otherwise stated. To make your booking a minimum deposit of ?150 per person is required (unless otherwise stated), and the correct, non refundable insurance premium (if required) or details of your own insurance policy. Bookings made up to 70 days prior to travel are accepted by the date shown on the confirmation invoice which is when the contract is formed and which will be sent to you. Late bookings made within 70 days of travel are accepted at the time your holiday arrangements are confirmed to you by telephone. Written confirmation will be sent to you as soon as possible. You must check the confirmation invoice carefully and raise any queries with us immediately upon receipt. If after acceptance of your booking by us you wish to amend or cancel the charges detailed in the section below will apply. We reserve the right to refuse any booking at our discretion. Accommodation, flights, transfers, tours, special/sporting events, entertainment/attraction tickets and all other ground handling arrangements are reserved only for the passengers named in the confirmation invoice. All holidays and offers advertised are subject to availability. If your booking is accepted within 70 days of departure full payment for your holiday is due at the time the booking is made with us. If we do not receive deposit and/or the final payment by their due dates we reserve the right to cancel your booking and levy the cancellation charges. Please note that you will not receive a reminder that the final payment is due and those amounts must be received on time specified. Please note if we do not receive the deposit and/or the final payment by their due dates we reserve the right to debit your charge/credit card automatically or we reserve the right to cancel your booking and cancellation charges may apply. Where we act as a tour operator we reserve the right to increase the prices advertised of confirmation and organize a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.
2. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.
For flight bookings, you can possibly cancel or modify your booking by phoning STC on +44 (0) 207 4341306 or +44 (0) 207 4376370 and (or) emailing them by clicking here.
In some circumstances, STC may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone us and obtain written or email confirmation to that change before choosing not to travel on the original flight.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), STC reserves the right to charge you an administration fee of ?25 GBP per person to cover the administration costs incurred by us unless otherwise specified. These charges do not include any charges imposed directly by the Travel Supplier. Credit card fees, booking fees are non-refundable in the event of cancellation.
3. TERMS AND CONDITIONS RELATING EXCLUSIVELY TO AIR TRAVEL
All Air Travel provided by STC are ATOL protected (ATOL 5824) under a license from the Civil Aviation Authority (CAA). This means that you are protected in the unlikely event of STC insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking.

These terms and conditions will be subject to the specific Air Travel terms and conditions which must be accepted by you prior to making your booking.
Changes to or Cancellation of your Flight by STC
STC reserves the right to make changes to your Flight where such changes are occasioned by one of its Travel Suppliers, for instance an airline canceling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation. STC recommend that passengers should reconfirm their flights at least 72 hours prior to departure to avoid any unexpected changes. Reconfirmation could be made by contacting our agency or the relevant airlines.
If you are notified of any Major Changes to your Flight after we have confirmed your booking but before you travel, you can either accept these new arrangements or cancel your Flight and receive a full refund from the airlines.
Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort, cancellation of a tour.
In any event, and subject to events outside our control described below, we will pay you the following compensation:

Period before departure** when a cancellation or Major Change is notified to you by STC	Compensation per adult* where alternative is chosen	Cancellation of your holiday by STC
60 days or more	NIL	100% of holiday
42 - 60 days	?10	100% of holiday + ?10
28 - 41 days	?20	100% of holiday + ?20
15 - 27 days	?30	100% of holiday + ?30
14 days or less	?50	100% of holiday + ?50

* For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate.
** The departure date is excluded when calculating the relevant period.
STC will not be liable to you for any compensation if forced to cancel or make any changes to your Flight as a result of events outside our control and which could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters, wars; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events.. Again we would strongly recommend that you take out comprehensive travel insurance before travelling to cover such circumstances.
4. PAYMENT
Full payment for all Flight is required at the time of booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques lost through the post.
Before payment is received in full, STC is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. STC is an IATA Ticketing Agent - your e- tickets for scheduled flights will be sent to you within 24 hours of payment being accepted.
Payment can be made by all major debit and credit cards as detailed on the Site. STC reserves the right to charge you in addition for any handling fees we incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. STC reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorization to be provided by the card-holder in addition to a photocopy of the card.

STC or the Travel Supplier reserves the right only to deliver e tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer.
Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.
Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.
Taxes fluctuate in line with exchange rates.
5. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK.
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk if your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.

Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:

· The child reaches the age of 16; or
· The passport on which the child is included expires; or
· The passport on which the child is included is replaced or an amendment results in the issue of a new passport
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
Travelers to the United States: It is important that all travelers to the United States take note of the following:
A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking. Please read the information below about the changes to  the visa waiver scheme to USA

All British passport holders, including children, traveling to the USA under the VWP (Visa Waiver Program) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent's passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine-readable.
For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk.
If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.

Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travelers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body.
6. OTHER GENERALLY APPLICABLE TERMS
Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding
If you are traveling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please click here.
Liability of STC
Where you have bought a Flight, STC accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you.

STC does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where STC is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
STC  will not be liable for any indirect or consequential loss of any kind in contract or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.

Customer Behavior
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. STC does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. STC does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
STC offers all of the general information on the Site for purposes of guidance only. Please note that STC may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, STC does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
STC does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention.
User Obligations
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
STC reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external websites owned and operated by third parties. STC has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by STC. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Force Majeure
STC shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting STC or its suppliers.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by STC. The material contained within the Site is the property of STC or its affiliates unless identified as belonging to third parties. The name STC REFER TO STUDENT TRAVEL CENTRE LTD & STC BUSINESS and any other marks, logos and graphics of STC displayed on the Site are registered trademarks. Other company and product or service names displayed on the Site may be the trademarks of their respective owners..
Security Policy
STC uses secure technology in order to safeguard personal information and financial transactions.
ATOL
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
Changes to Terms and Conditions
STC reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
Governing Law
This User Agreement is between you and STC and is governed by the laws of England and Wales.